When Wendy’s GP suggested that she refer herself to Elmore’s Mental Health Team, she was receiving very little support from other agencies. She was suffering from depression and anxiety, which presented as agoraphobia and was having a huge impact on her daily living.
Wendy was dependent on alcohol and had recently lost her long-term partner to an alcohol related illness, which had caused her understandable distress. She was in a lot of debt and struggling with her relationship with her children.
When Wendy came to Elmore she was on the cusp of the determination and action stage of the cycle of change (DeClemente, 2003) and was ready to commit to making positive lifestyle changes for the benefit of herself and her family.
Elmore met Wendy to talk about the support she needed and agreed on a support plan. Wendy was told about a bereavement service in Oxford that is able to carry out home visits; following encouragement Wendy felt able to self refer. Since that point she has been visited weekly by a bereavement counsellor, which has supported her to focus on her emotions surrounding her loss.
Wendy agreed to be referred to a drug and alcohol service in Oxford and has engaged fully with support. Following liaison with the relevant professionals, Wendy was referred for a residential detoxification and is now keenly waiting to be able to begin her alcohol detox.
Wendy was also very concerned about her debts and has recently found the confidence to deal with them. Elmore supporting her in working out what her debts were, and then linked her in with an Oxford City Solicitor. Wendy was able to apply for a debt relief order, which was funded through Elmore applying for a grant from a local charity. Wendy has made great changes in her life since receiving Elmore support, and is well on the way to achieving her goals.