You can contact us at:

Elmore Community Services
213 Barns Road
Cowley
Oxford
OX4 3UT

Tel: 01865 200 130
Fax: 0871 750 1993

Or email us here. Email The Elmore Team

Elmore Community Services values all feedback and welcomes the opportunity to continuously grow, develop and learn as an organisation. Our clients, partners and stakeholders are encouraged to provide feedback to the organisation by contacting us on the details above.

Making a Referral

If you want to refer yourself, please telephone Elmore between 10am and 12.30pm to speak to a worker.

If you want to refer someone else, please complete the Common Referral Form and send this via email or post.

There is also a Guide to help you complete the referral form.

Elmore will respond to referrals as soon as possible. We do currently have a long waiting list, of around 4 months from receipt of referral to assessment. If accepted as a client, there is then a further wait of at least 6-months before you would be allocated a worker. Following the self-referral or assessment, we will try and signpost you to other appropriate agencies which may be able to support you while you wait for Elmore support.

We are also happy to speak to other professionals about potential referrals, and sources of support which may be useful for their clients.

Making a complaint
Where possible we will try and resolve complaints using informal resolution, so if you (or someone acting on your behalf) have a complaint please contact the staff directly involved to see if the problem can be sorted out. If you are not satisfied with what happens following this, then you can make a formal complaint which will be considered by one of the managers. If you wish to make a formal complaint, please put your concerns in writing and then either email or post it to us (if you would have difficulty doing this then please call us). A manager will then contact you within 2 weeks of the complaint being received to discuss the next steps.

The agency’s full complaints procedure can be found here: Elmore Complaints Procedure.

All of the models featured in the website are not Elmore Clients and the images are used with full permission.

The Elmore Difference

Elmore Community Services (ECS) is a registered charity governed by a Board of Directors. It provides high quality services for marginalised and disenfranchised people throughout Oxfordshire. Elmore was established in 1989 after an Oxford research project identified the weaknesses of service provision for people deemed ‘difficult to place’.

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Client Involvement

We think that our services are better when they are shaped by the people who use them! Elmore values the expertise and experience that you have and is committed to making sure that clients are involved in guiding the way we work.

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