You can contact us at:
Elmore Community Services
213 Barns Road Cowley Oxford
Tel: 01865 200 130
Fax: 0871 750 1993
Or email us here. Email The Elmore Team
Elmore Community Services values all feedback and welcomes the opportunity to continuously grow, develop and learn as an organisation. Our clients, partners and stakeholders are encouraged to provide feedback to the organisation by contacting us on the details above.
Making a complaint
Where possible we will try and resolve complaints using informal resolution, so if you (or someone acting on your behalf) have a complaint please contact the staff directly involved to see if the problem can be sorted out. If you are not satisfied with what happens following this, then you can make a formal complaint which will be considered by one of the managers. If you wish to make a formal complaint, please put your concerns in writing and then either email or post it to us (if you would have difficulty doing this then please call us). A manager will then contact you within 2 weeks of the complaint being received to discuss the next steps.
The agency’s full complaints procedure can be found here: Elmore Complaints Procedure.
If you are working with our ITA (Independent Trauma Advisor) team and would rather make a complaint directly to the Police and Crime Commissioner (PCC) rather than to us, then you can find their contact details below (the PCC is the prime funder for the ITA team).
The Chief Executive
Office of the Thames Valley Police and Crime Commissioner
All of the models featured in the website are not Elmore Clients and the images are used with full permission.