Elmore Community Services

Confidentiality

Elmore will make sure that confidential information is treated sensitively and kept securely. We comply with the Data Protection Act (1998).

When we start working with people we ask you who you are happy for us to talk to about you. We will record this and review it with you regularly. You can change your mind about this at any time.

Elmore keeps client notes on a computer database that is protected with a password. Paper notes and information such as letters are kept locked away.

Sometimes Elmore will have to share information without your consent.

This will happen if:

There is a risk of serious harm to yourself or others

There are serious concerns about your mental health

We have to disclose the information for legal reasons, such as a police investigation for a serious crime

There are issues of child protection

We are worried because have not seen you for longer than is usual

We will tell you that we are going to share this information if we are able to.

All About Elmore

COMING SOON

I had tremendous support from my worker. Got through some very difficult times. I would definitely use the service again
I was always treated politely and with respect
Couldn’t wish for a better service
My support worker was reliable, consistent , patient, understanding of depression, kind, friendly, generous and caring and not least could make me laugh
Apart from a few blips of missed appointments by one worker, I have had fantastic support from Elmore
Left on my own I wouldn't make it - she's propelling me
It's a different relationship, she's on my side, she spends as long as I need with me
I can choose to see her - it maybe makes you want to instead of feeling you have to - and she's not always on my case

Feedback Tree

You can leave
Your comments here

Hover over each leaf for recent comments

Search The Site

The Elmore Difference

Elmore Community Services (ECS) is a registered charity governed by a Board of Directors. It provides high quality services for marginalised and disenfranchised people throughout Oxfordshire. Elmore was established in 1989 after an Oxford research project identified the weaknesses of service provision for people deemed ‘difficult to place’.

We think that our services are better when they are shaped by the people who use them! Elmore values the expertise and experience that you have and is committed to making sure that clients are involved in guiding the way we work.