Confidentiality

Elmore will make sure that confidential information is treated sensitively and kept securely. We comply with the Data Protection Act (1998).

When we start working with people we ask you who you are happy for us to talk to about you. We will record this and review it with you regularly. You can change your mind about this at any time.

Elmore keeps client notes on a computer database that is protected with a password. Paper notes and information such as letters are kept locked away.

Sometimes Elmore will have to share information without your consent.

This will happen if:

The Elmore Difference

Elmore Community Services (ECS) is a registered charity governed by a Board of Directors. It provides high quality services for marginalised and disenfranchised people throughout Oxfordshire. Elmore was established in 1989 after an Oxford research project identified the weaknesses of service provision for people deemed ‘difficult to place’.

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Client Involvement

We think that our services are better when they are shaped by the people who use them! Elmore values the expertise and experience that you have and is committed to making sure that clients are involved in guiding the way we work.

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